FAQ

When and where is the walk?

When: Saturday February 29 2020.

What time: Registration opens at 10:00am and the walk will start at 11:15am.

Event wraps up by 2:00pm

Where: Start and end at Hope Mission! 4869 Hubalta Rd SE

How do I sign up to walk?

Go to www.hopemission.com/warmhearts, choose the city you want to walk in click the “REGISTER” link to sign up!

I’ve signed up! Now what?

We are so excited to walk with you! Keep an eye out for a confirmation email and updates about the event! Now it’s time to let your community involved! There is a link on your fundraising page that is shareable. Spread the word that you are walking through email, or on social media with #warmhearts and join the conversation!

What do I bring with me on the day of the walk?

-Your Waiver form(s), completed and signed

-Donations collected and your pledge form!

-Winter gear and walking shoes or boots.

-A great attitude – you have helped make an impact in our city!

Are there rest stops along the routes?

Yes – there will be rest stops along the route, and Route Marshalls to help walkers navigate! Our Rescue Vans will also be out along the way as well!

What is the role of a Team Captain?

Team Captains help make this event possible! They create, lead, recruit, and encourage their team to make a difference! If you are a Team Captain you will help keep your team organized and energized leading up to the walk, and be there to cheer on your team on February 29th!

Can my child participate?

Families are encouraged to walk together! Children under 12 years of age must be accompanied by a parent or guardian. All walkers have a waiver form to fill out, but anyone under the age of 18 must have a waiver form signed by a legal guardian.

How do I include cash or cheque pledges with my online total?

You can add these amounts to the total of your walk in the following steps:

1. Log in to your Canada Helps page

2. Go to “Fundraising Pages”

3. Click the “Edit” option to the right of the team name

4. That should open another window for the team pages with four options. Go to “Donations.”

5. There should be a button to “Add Offline Donation”, click this to open a pop-up donation form

6. It will ask for information, but input as best as possible. 

Bring any cash or cheque donations with you on the day of the walk!

Email us if you have any troubles at coldhandswarmshearts@hopemission.com!

Are pledges considered a charitable donation?

Yes – online donations will be emailed a receipt. If donations are made by cash or cheque, please make sure the information is filled out on the pledge form in order to receive a tax receipt.

Why is my donation processed in Ontario?

Our processing system is based in Ontario, but rest assured that all pledges do go to help Hope Mission provide care in Alberta

Who should cheques be made out to?

Hope Mission

Can I bring my pet?

Pets are not permitted to attend. We just don’t want to risk anyone (pets and people alike) being in a situation where they are stressed or uncomfortable. We ask that you leave family pets at home.

Service animals are approved for Cold Hands Warm Hearts.

How do I sign up to help?

Do you want to be involved, and help make this event a success for our walkers? Signup to volunteer! There are roles for volunteers to be out with walker, or inside and warm!

My question wasn’t answered, who can I contact?

Your best method is to email us at coldhandswarmhearts@hopemission.com. If you are walking in Edmonton, you can call Kate at 780-422-2018 ext 208. Walking in Calgary, call Kelly at 403-304-5189!